Mickael Binet — Technical / Business Analyst, Team Leader France

About

Experienced computer scientist and team leader for 20 years, I specialize in training, technical support, and team management. Passionate about emerging technologies, I have developed a strong expertise in problem-solving and knowledge sharing. Seeking new exciting challenges, I aim to leverage my experience and passion to contribute to the success of innovative projects. My combination of technical skills and leadership enables me to ensure efficient team management and provide added value to any organization.

Career

Twenty years of IT in industry, from work-study student to team leader.

Technical Support / Business AnalystTeam Leader France

2020 – Present

HCL Tech

Team Leader France: leading support technicians and coordinating on-site work
Site Support France Iberia (Factory / DC / Admin site)
IT asset fleet management (workstations, servers, printers, network equipment)
Hardware and software incident resolution within SLAs
Infrastructure projects (migrations, deployments), Business project Industry 4.0
Internal procedures and technical documentation
Business / Data Analyst: ServiceNow / Excel / Power BI reporting
IT Asset Management

IT Site SupportTeam Leader Franche-Comté

2010 – 2020

Stanley Black & Decker (Stanley France Services)

Team Leader Franche-Comté
Site Support France Iberia (Factory / DC / Admin site)
Business project Industry 4.0
Helpdesk / user training
IT Asset Management

IT Operations Specialist

2008 – 2010

Bost Garnache Industries – Stanley / Facom Groups

Team Leader (interns / students)
Site Support France (Factory / DC)
Helpdesk / user training
IT Asset Management

Work-study student — IT Technician

2003 – 2007

Stanley France Services

Team Leader (interns / students)
Site Support France (Factory / DC)
Helpdesk / user training
IT Asset Management

Skills

Level 1 to 3 user support
IT Asset Management
Windows Server administration, Linux (basics)
Ticketing and monitoring (ServiceNow, GLPI, Centreon)
Workstation deployment and configuration
Programming (VBA / WinDev / PowerShell)
IT Projects
Business Analyst
Windows / Mac Systems
Office Suite
Leadership / communication
Networking / ICT knowledge

Education

2006 — BTEC Higher A.R.L.EFranche-Comté Formation
2001 — BTEC Electrical EngineeringCamille Claudel High School
Scientific baccalaureate

Languages

English30 %
French100 %

Interests

Drone piloting (A1/A3 training, 2023)
Art / history
Numismatics
Latin dance
Astronomy / astrophotography
Creative hobbies

MickaelBinet